| Customer Relationship Management (CRM) | Upside | Up-Sell | Negotiated | Drop the Ball |
| Back to the drawing board | Facilitate | Virtual / Virtualization | Business Opportunity | Phase |
| Personalization | Differentiation | BUZZWORD BINGO (free square) | Core Competency / Core Competencies | E-business |
| Utilize | Restructuring | Strategize | Metadata | Collaborate / Collaboration |
| On The Same Page | Reuse / Reusability | Key Factor / Words | Brain Storm / Mind Shower | Basically |
| Project | On the back end | Mind Share | Multitask[ing] | Retention |
| Advantage | Capacity | Think Outside the Box | Fast Track | Moving/Going Forward |
| Wow Factor | Customer Relationship Management (CRM) | BUZZWORD BINGO (free square) | Go Public | Target Audience |
| Phase | Differentiation | Scale | Knowledge Base | Targeted |
| Marketing / Promotional Collateral | Lead The Field / Occupy The Field | Solution(s) | No-Brainer | Eyeballs |