Customer Relationship Management (CRM)ETAExpectationsFacilitateDrink the Kool-Aid
Real-TimeMoving/Going ForwardDownsizeBack-endReturn on Investment (ROI)
PersonalizationOptimizationMARKETING BINGO
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AutomatedValue Add[ed]
On The Same PageCross SellA-B TestingCustomer ServiceSearch Engine Optimization
E-businessWorkflowWin-winViralConvergent
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