| Customer Centric | On the back end | Grow | Level Set | Sustainable |
| Out of the [Box | Loop] | Scale | Retention | Real-Time | Back to the drawing board |
| Reach out | Market Window | BUZZWORD BINGO (free square) | Customer Facing | Empower[ment] |
| Niche[s] | Advantage | Re-engagement | Policy[ies] | Proactive |
| Ball Park | Circle the wagons | Elephant in the room | Bottom up | Competitive |
| Dashboard | Business Opportunity | Wow Factor | Reinvigorate | Tailwind[s] |
| Performance | Search Engine Optimization | Integration | Portal | Elephant in the room |
| Red Flag | Ecosystem | BUZZWORD BINGO (free square) | Focused | Diversity |
| Knowledge Transfer | Engage | Virtual / Virtualization | Timeline(s) | Win-win |
| Strategic | Demographic | Automated | ETA | Raising the Bar |