| Customer Service | Innovation / Innovated | Targeted | Center of Excellence | Marketing / Promotional Collateral |
| Reinvigorate | Reach out | Leverage | Guidance | Cascade Graph |
| Drop the Ball | Flexibility | BUZZWORD BINGO (free square) | Leadership | Project |
| That being said / Having said that | Off-line | Laser-focused | Market Window | Impact[ful] |
| Herding Cats | Milestone | Conversation | Advantage | Communication |