| Customer Relationship Management (CRM) | Win-win | Business Plan | Engage | Sales Driven |
| End to end | Top down | Leadership | Revisit | Empower[ment] |
| Impact[ful] | Scope | BUZZWORD BINGO (free square) | Profit[ability] | Robust |
| Conversation | Circle Back | Think Outside the Box | Big Picture | Multitask[ing] |
| Flexibility | Off-line | Opportunity | Leverage | Customer Oriented |