| Downsize | Ramp Up | Deliverable[s] | E-tailers | Benefit analysis |
| Milestone | Negotiated | 30,000 foot view | Go Live | Best of Breed |
| Retention | B2B | BUZZWORD BINGO (free square) | Customer Oriented | Policy[ies] |
| Goal[s] | Workshop | E-business | ETA | Network[ing] |
| Team Building | Back-end | Dashboard | Reach out | Win-win |