| Automated | Customer Relationship Management (CRM) | Center of Excellence | Communication | Customer Facing |
| Level Playing Field | Back to the drawing board | Personalization | Low-Hanging Fruit | Multitask[ing] |
| Customer Service | Out Source | BULLSHIT BINGO (free square) | Paradigm | Pushback |
| Deep dive | Reswizzle | Search Engine Optimization | Circle the wagons | Initial Assessment |
| Acquisition | Objectives | Mission Critical | Integration | Moving/Going Forward |