| Sorry, I was on mute. | Social Media | Cascade | Life Cycle | High Level |
| Rationale | Proactive | Practice | Understanding | Benchmark |
| Client focus(ed) | Result-driven | CONFERENCE CALL BINGO (free square) | Feedback | Mindset |
| Executive team | Touch base | Technology | Meaningful | Strategy or Strategies |
| Sweet spot | Revisit | Synergy | Asset | At the end of the day |
| Win-win | Out of the box | Retention | Take that off-line | At the end of the day |
| Virtualization | Client focus(ed) | Rationale | Opportunity | Revenue |
| Empower (or empowerment) | Cascade | CONFERENCE CALL BINGO (free square) | Meaningful | Vision |
| Opportunity | Asset | More than happy | Technology | Proactive |
| Understanding | Data points | Feedback | Integration | Social Media |