| Leverage | Perspective | Client focus(ed) | Focus | Input |
| Tighten up | Retention | Benchmark | Opportunity | Cloud Computing |
| Synergy | Technology | CONFERENCE CALL BINGO (free square) | Initiative | Iteration |
| Practice | Sequential or sequentially | iPhone | Touch base | Life Cycle |
| Knowledge base | Sorry, I was on mute. | Win-win | Revisit | Rationale |