| Key point | Benchmark | Retention | Empower (or empowerment) | Proactive |
| Technology | Executive team | iPhone | Sorry, I was on mute. | Mindset |
| Social Media | Rationale | CONFERENCE CALL BINGO (free square) | Master Plan | Revisit |
| Tighten up | Opportunity | Data points | At the end of the day | Subject-Matter Expert (SME) |
| Utilization | Fast track | Leverage | Strategy or Strategies | Income |