| Master Plan | Utilization | Retention | Win-win | Focus |
| Rationale | Sweet spot | More than happy | Out of the box | Fast track |
| Understanding | Opportunity | CONFERENCE CALL BINGO (free square) | Opportunity | Integration |
| Value-added | Ballpark | Proactive | Result-driven | Mindset |
| Please mute your phones | Revisit | Input | Cloud Computing | Asset |