| Billable | Retention | Client focus(ed) | Practice | Sorry, I was on mute. |
| Benchmark | Virtualization | 24/7 | Vision | Life Cycle |
| Mindset | More than happy | CONFERENCE CALL BINGO (free square) | Focus | Subject-Matter Expert (SME) |
| Take that off-line | Utilization | Ballpark | Iteration | Strategic fit |
| Social Media | Core competencies | Leverage | Think outside the box | Input |