| Master Plan | Knowledge base | Benchmark | Input | Proactive |
| Utilization | Practice | Result-driven | Think outside the box | Life Cycle |
| Win-win | Virtualization | CONFERENCE CALL BINGO (free square) | Sweet spot | Focus |
| Value-added | 24/7 | Empower (or empowerment) | Social Media | Cloud Computing |
| Take that off-line | Vision | Leverage | Sorry, I was on mute. | Retention |
| Win-win | Out of the loop | Asset | Touch base | Take that off-line |
| Result-driven | Ballpark | 24/7 | Data points | Client focus(ed) |
| Understanding | Meaningful | CONFERENCE CALL BINGO (free square) | iPhone | Proactive |
| Feedback | At the end of the day | Mindset | Revenue | Fast track |
| Cloud Computing | Rationale | Retention | Strategy or Strategies | Practice |