| Out Source | Back-end | Integration | Bottom Line | E-business |
| Strategic | Scope | Buzz | Acquisition | Perspective |
| Mindset | Automated | MARKETING BINGO (free square) | Bottom up | Customer Service |
| Service Oriented | Ramp Up | On The Same Page | Convergent | Downsize |
| Synergy / Synergies | Measurement | Objectives | Value Add[ed] | Benefit analysis |