Misdemeanor crime
Witness [or] Victim Statement
Arrest and Detain
Courtesy Patrol
Trespassing
5-Ws (Who, What, Where, When, Why, and How)
Incident [Report]
[Escalation of] Force Level(s)
Interview
Guard Card
Observe & Report
Situational Leadership
FREE SQUARE
Citizen’s Arrest
Alert[ness]
Call the Police
3-Cs approach (Clear, Concise and Complete)
[Security Officer’s] Authority
All Clear / Nothing to Report
Use of Force
Flashlight
Two-way Radio
Command Presence
“If it’s not written down, then it didn’t happen.”
Conflict Resolution / De-escalation
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