| Citizen’s Arrest | Call the Police | Internal / External Communication | Patrol Pattern(s) | Guard Card |
| Keep It Simply Stupid (KISS) method | Interview | Personal Protective Measure(s) | Situational Leadership | Uniform |
| Two-way Radio | Courtesy Patrol | SECURITY OFFICERS TERMINOLOGY BINGO (free square) | Vehicle Patrol | “If it’s not written down, then it didn’t happen.” |
| Observe & Report | 5-Ws (Who, What, Where, When, Why, and How) | Private Property | Factual / Fact Based Reports | Felony crime |
| Misdemeanor crime | Situational Awareness | Flashlight | [Security Officer’s] Authority | Burglary |
| Direction of Travel | Guard Card | Flashlight | Situational Awareness | Incident [Report] |
| Felony crime | Courtesy Patrol | Situational Leadership | Observe & Report | Conflict Resolution / De-escalation |
| Officer Safety | Citizen’s Arrest | SECURITY OFFICERS TERMINOLOGY BINGO (free square) | Call the Police | Burglary |
| 3-Cs approach (Clear, Concise and Complete) | 5-Ws (Who, What, Where, When, Why, and How) | Internal / External Communication | All Clear / Nothing to Report | Post Orders |
| Alert[ness] | Probable Cause | Vehicle Patrol | Patrol Pattern(s) | Trespassing |